B2B SaaS has historically taken a back-seat when it comes to brand building.
Traditional growth strategies have been focused on direct demand generation & customer acquisition levers including: performance marketing, email marketing, CRM marketing, webinars, and even ABM ( account-based marketing- if the ACVs and sales cycles are high enough). The focus in the past 10 years has been to acquire as many customers as quickly as possible in order to establish product-market fit as well as grow a scalable revenue engine. Since brand building has been historically viewed as expensive and not a direct ROI exercise, it has been very much overlooked in the earlier stages of scale-ups. However as the era of hyper growth subsides in favour of more “predictable and sustainable” revenue growth, SaaS leaders are now taking a much deeper look at brand. They are realising that previous hyper growth strategies have left them with revenue growth graphs that look more like roller coasters of new customer acquisition and churned clients than the classic straight line “ up and to the right” of steady growth. Now that SaaS leaders are looking to brand as a longer term and more sustainable growth lever (and at earlier stages in their scale-up journey), the question remains: What are the best brand strategies as you scale?